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Beyond the interface

Mridul Singhal — Think beyond.Build what’s next.

Mridul Singhal

Technology|Engineering|Innovation

02About

The engineerbehind the uptime.

Ikeepmission-criticalsystemsawake,readableandquietlyreliable—thenbuildthetoolsthatmakethenextincidentsmallerthanthelast.

Senior Support Engineer at Michelin India, owning L2/L3 production support for 10+ enterprise applications across mainframe, web and data-integration environments that power Europe-region operations.

My work lives where systems meet people: incident investigation, root-cause analysis, observability design and automation — turning noisy signals into calm, actionable clarity.

Senior Support Engineer · Michelin India

01
Production Support
L2 / L3 · on-call lead
02
Observability
Splunk · Grafana · ELK
03
Automation
Python · SQL · web
04
Service Mgmt
ITIL 4 certified
03Impact

Signal,not noise.

Numbers from the production floor — what changes when observability and automation are designed, not bolted on.

  1. 01 / 04

    0+

    Monitoring dashboards & alerts

    Splunk dashboards, alerts and correlation searches designed end to end.

  2. 02 / 04

    0%

    Faster incident detection

    Detection time reduced by sharper signals and correlation, not more noise.

  3. 03 / 04

    0+ hrs

    Manual effort saved daily

    Health checks and operational automation in Python and SQL.

  4. 04 / 04

    0+ yrs

    Enterprise production support

    Mission-critical systems, global teams, SLA-bound incident resolution.

Swipe →
04Systems Lab

The systemslab.

The shape of the work: how enterprise systems, data streams and signals connect. Tap any component to trace its flows.

Live topologyIllustrative

Systems of record

Data in motion

Kafka Pipelines

Event pipelines that keep upstream and downstream systems consistent. Watching lag, throughput and data validity catches problems before users ever notice.

  • Consumer lag
  • Throughput
  • Validation

Connected to Mainframe · Enterprise Apps · Splunk · Monitoring

Observability

Response

05Projects

Things Ibuilt after hours.

P/012025Full-stack security platform

MAS

A security assessment platform that runs the checks, keeps the evidence and writes the report — so security reviews stop being spreadsheets.

Request a walkthrough
01

Assess

Automated security assessments orchestrated through scalable APIs.

02

Store

MongoDB-backed architecture modelled for findings, evidence and history.

03

Report

Automated reporting turns raw findings into readable, shareable output.

P/022026Rust terminal framework

MASTerm

A modular terminal framework written in Rust — built for speed first, then for the joy of extending it.

Request a walkthrough
01

Fast

Rust core focused on low-latency rendering and predictable performance.

02

Modular

Plugin-style modules keep the core small and features composable.

03

Productive

Designed around developer workflows, not just command execution.

06Technology

A technologyuniverse.

01 / 05Observability

Seeing systems clearly. Tap a node to see how it’s used.

07Journey

The roadso far.

  1. 2017Education

    MIT World Peace University

    B.Tech — Computer Science Engineering

    Five years of computer science foundations in Pune: systems, data, software engineering.

  2. Jul 2022Career

    Michelin India

    Joined production support

    Graduated in May and stepped straight into mission-critical enterprise systems.

  3. At MichelinImpact

    Observability at scale

    100+ dashboards & alerts

    Built the Splunk observability layer that cut incident detection time by 25%.

  4. Sep 2024Certification

    MongoDB MDB100 · MDB200

    Database security & performance

    Certified in MongoDB database security, optimisation and performance.

  5. 2025Growth

    ITIL 4 Foundation · MAS

    Service management & security platform

    ITIL 4 certified; shipped the MAS AI Security Platform.

  6. PresentNowLive

    Senior Support Engineer

    Michelin India · MASTerm in Rust

    Leading L2/L3 support for 10+ applications while building MASTerm on the side.

08Contact

Let’s createsomethingthat matters.

Write to me

mridulsinghal11@gmail.com
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